Echoss AI CRXM is a next-generation customer relationship platform built on the belief that sustainable growth comes from integrated, trust-based customer relationships—not isolated transactions.

Unlike traditional systems that separate CRM, CXM, sales, and customer service, Echoss AI CRXM unifies these functions into a single operating framework. By integrating customer data, experience, engagement, and service workflows, the platform enables brands to move beyond campaign-driven interactions and build long-term customer continuity and loyalty.

Designed with a modular, API-driven architecture, Echoss AI CRXM combines standardized core systems—such as Echoss VIP, Echoss Voucher, and Echoss Games—with flexible engagement modules that connect online and offline touchpoints seamlessly. AI is applied pragmatically to support personalization, automation, and decision-making, while allowing enterprises to retain full control over data, processes, and governance.

A key differentiator is Echoss AI CRXM’s deep execution within the LINE ecosystem, where customer interactions are conversational, real-time, and embedded in daily life. This enables brands to naturally guide customers from visitors to loyal advocates.

With ISO/IEC 27001:2022 certification and a first-party data strategy, Echoss AI CRXM provides a secure, scalable foundation for human-centered, long-term customer relationship growth.